Refund policy

RETURN & REFUND POLICY
At Slekova, we want you to be completely satisfied with your SnapPod™. We have designed our return and refund policy to be as transparent, fair, and hassle-free as possible.

1. Free Returns 
If you are not 100% satisfied with your purchase, we offer Free Returns within 30 days of delivery.

Conditions for Returns:
The item must be in the same condition that you received it (undamaged and in its original packaging).
Important: To authorize your return shipping label and protect against transit damage disputes, we kindly require you to take a clear photo or video showing the item's current condition before shipping it back.
Once your photo is approved, we will provide you with the return address and shipping instructions.

2. Full Refunds & Free Replacements (Damaged / Wrong Item / Lost)
We stand behind the quality of our products. In certain cases, you are entitled to a 100% Full Refund or a Free Replacement immediately—without the need to ship the defective item back to us.

This applies to the following situations:
- Damaged or Defective Goods: The product arrived broken, defective, or non-functional.
- Incorrect Item Received: You received a product that does not match your order.
- Delayed Shipping: Your order has not arrived after 30 business days from the shipping date.

How to claim your instant refund/replacement:
- Please send us a clear Unboxing Video or detailed photos showing the defect/issue within 48 hours of delivery.
This evidence is strictly required for our Quality Control team to process the resolution.
Once verified, we will issue a full refund to your original payment method or send a free replacement immediately.

3. Order Cancellations
You can cancel or modify your order for free within 24 hours of placing it.
Because our logistics team processes orders quickly, we cannot cancel or modify orders once they have been shipped. If your order has already been dispatched, you will need to wait for it to arrive and initiate a standard return.

4. Late or Missing Refunds
Once a refund is issued, it typically takes 3-5 business days to appear in your bank account or credit card statement.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company.
If you’ve done all of this and you still have not received your refund, please contact us.

5. How to Initiate a Request
To start a return, refund, or cancellation request, please email our support team with your Order Number and the relevant photos/videos.

📧 Email: 
support@slekova.com
 ⏱ Response Time: Within 24 hours

Note: Please do not send your purchase back to the manufacturer or the address on the shipping label without contacting us first.